Frequently Asked Questions
Everything you need to know about upgrading your living space with New Era Innovations.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Larger furniture items requiring freight may take up to 14 business days.
Do you offer a warranty on smart home products?
Yes, all New Era Innovations electronics and smart home devices come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or personalized items are final sale.
Are your materials sustainably sourced?
At New Era Innovations, we prioritize eco-friendly manufacturing. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we use recycled materials in our textile lines whenever possible.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery progress every step of the way.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.